Refund Policy
Effective: 8th August 2026
This Refund Policy explains when refunds may be available for Brainio Academy memberships.
By purchasing a Brainio Academy membership, you acknowledge that immediate access to digital learning materials begins once your payment has been successfully processed.
1. Digital Products
Brainio Academy memberships provide immediate access to digital practice materials. Because access is granted instantly, refunds are limited once the service has been used.
2. Before Accessing the Content
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If you purchase a membership but have not accessed any courses or learning materials, you may contact us within 14 days of purchase to request a refund.
3. After Access Has Begun
Once you have logged in and accessed the learning materials, your membership is considered to have started.
As Brainio Academy provides digital content available immediately after purchase, refunds may not be available once access has begun, except where required by UK consumer law.
4. Technical Problems
If you experience technical issues that prevent you from accessing your membership, please contact us as soon as possible.
We will always aim to resolve technical problems promptly before considering any refund.
5. Duplicate Payments
If you are charged more than once for the same membership due to a payment error, the duplicate payment will be refunded.
6. Contact
Refund requests should be sent to: info@mybrainio.com
Please include:
- your full name
- the email address used to register
- the date of purchase
- a brief explanation of your request